FAQ

Frequently Asked Questions (FAQ)

Return Policy

  • Can I return my product? Most new and unused items can be returned for a full refund (minus postage and handling charges) within 30 days.

  • How do I return an item? Please contact us directly at handbellservices@gmail.com for return instructions.
  • When will I receive my refund? We will notify you once your return has been processed. A refund will typically appear on your credit card within one week of receiving the returned item(s).

  • Foam Padding Returns. We are unable to accept returns on foam padding unless there's a cutting error on our part. This is because the foam arrives vacuum-packed to save you money on UPS oversize shipping fees. Once opened, the foam's size and shape make it difficult to return in its original condition.

    If you receive foam padding with a cutting error, please contact us directly at handbellservices@gmail.com. We'll be happy to assist you! 

Essential Guide to Handbell & Handchime Table Pads

What are the benefits of using a table pad?

  • Unmatched protection: Absorbs impact and vibrations to prevent damage to your handbells and chimes.
  • Perfect fit: Choose from various sizes (24 in.x 24 in. to 48 in. x 30 in.) to fit your table.
  • Right thickness:
    • 2-inch for handchimes
    • 3-inch for 2-3 octaves of handbells (recommended)
    • 4-inch for 4-6 octaves of handbells (maximum protection & better posture)
  • Pre-cut pads: Save time and money with ready-made sizes. Custom cuts are also available!
  • Space-saving shipping: Vacuum-packed for reduced shipping costs.

How do I choose a table pad?

  • Measure your table: Standard lengths are 6 ft. or 8 ft., with widths of 24 in. or 30 in.
  • Consider your instruments: Choose pad thickness based on the number of handbells or chimes you have (see above).
  • Playing techniques: Use at least a 3 in. pad for "stopped table" techniques.

What Is Gold Vermeil?

Did you know the term "vermeil" is derived from French? Literally meaning "vermilion" (a bright red color), it came to describe objects gilded with a specific thickness of gold.

Vermeil offers a beautiful gold aesthetic at a more affordable price point than solid gold jewelry. Here's a closer look:

  • What is the difference between vermeil and gold-plated jewelry? Vermeil has a thicker layer of gold (2.5 microns) than gold-plated jewelry, making it more durable and resistant to tarnishing.

  • What is the base metal in vermeil? The base metal in vermeil is sterling silver, which is known for its strength and beautiful shine.

  • Does vermeil jewelry require polishing? Unlike higher karat gold jewelry, vermeil doesn't require frequent polishing to maintain its luster.

  • Is vermeil jewelry durable? Yes, gold vermeil is durable and will last for years, making it suitable for everyday wear.

  • Is vermeil jewelry affordable? Yes, gold vermeil offers a beautiful gold piece of handbell jewelry at a fraction of the cost you would pay for solid gold.