FAQ

Frequently Asked Questions (FAQ)

Return Policy

  • Can I return my product? Most new and unused items can be returned for a full refund (minus postage and handling charges) within 30 days.

  • How do I return an item? Please contact us directly at handbellservices@gmail.com for return instructions.

  • When will I receive my refund? We will notify you once your return has been processed. A refund will typically appear on your credit card within one week of receiving the returned item(s).

  • Foam Padding Returns. We are unable to accept returns on foam padding unless there's a cutting error on our part. This is because the foam arrives vacuum-packed to save you money on UPS oversize shipping fees. Once opened, the foam's size and shape make it difficult to return in its original condition.

    If you receive foam padding with a cutting error, please contact us directly at handbellservices@gmail.com. We'll be happy to assist.

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About Sunshine Cloths

  • What is a Sunshine Cloth? Sunshine Cloths are popular polishing cloths known for their effectiveness in cleaning and shining various metals without leaving a residue. They are widely used for jewelry and fine metal care.

  • What makes this cloth so effective? These cloths are soft and effective, and feature a special non-scratch micro-abrasive. They leave no powder red rouge residue, making them easy to use even on the inside of a bell's casting.

  • How often should I use a Sunshine Cloth on my handbells? Use a Sunshine Cloth on handbell castings after every rehearsal and performance for a quick wipe. This helps to remove finger marks and tarnish, maintaining the metal's shine.

  • When should I replace my Sunshine Cloth? Replace the cloth when it no longer effectively removes normal smudges or becomes saturated.

  • Can Sunshine Cloths clean other metals? Yes, these cloths also effectively clean non-coated sterling silver, copper, and brass.

  • Is the Sunshine Cloth washable? No, Sunshine Cloths are not washable.

  • Are Sunshine Cloths available in a larger size? No, these cloths are precut for jewelry cleaning and are not available in a larger size.

  • Can I purchase Sunshine Cloths in bulk? Yes, Sunshine Cloths are also available by the dozen.

About Chemical Use & Luster

  • Do I need to wear gloves when using this product? Chemicals, including diethanolamine, are included in this product. Wearing nitrile protective gloves can significantly reduce skin contact with these chemicals. Always wash your hands thoroughly after handling or using this product.

  • How often should I use Blue Magic cream for luster? For a deeper restoration of your bells' luster, we recommend using Blue Magic.

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Essential Guide to Handbell & Handchime Table Pads

What are the benefits of using a table pad?

  • Unmatched protection: Absorbs impact and vibrations to prevent damage to your handbells and chimes.
  • Perfect fit: Choose from various sizes (24 in.x 24 in. to 48 in. x 30 in.) to fit your table.
  • Right thickness:
    • 2-inch for handchimes
    • 3-inch for 2-3 octaves of handbells (recommended)
    • 4-inch for 4-6 octaves of handbells (maximum protection & better posture)
  • Pre-cut pads: Save time and money with ready-made sizes. Custom cuts are also available!
  • Space-saving shipping: Vacuum-packed for reduced shipping costs.

How do I choose a table pad?

  • Measure your table: Standard lengths are 6 ft. or 8 ft., with widths of 24 in. or 30 in.
  • Consider your instruments: Choose pad thickness based on the number of handbells or chimes you have (see above).
  • Playing techniques: Use at least a 3 in. pad for "stopped table" techniques.

Density and ILD

Foam density is the mass of a foam's material, often expressed as pounds per cubic foot. Density is connected to the quality and durability of a given foam. Whereas ILD (indentation load deflection), or IFD (indentation force deflection), measures the firmness of a foam. It refers to the number of pounds of pressure or force that is needed to compress/indent 4” thick foam by 25%. The higher the ILD, the firmer the foam. Thickness effects how firm a foam feels. The thinner the foam, the easier it is to compress; the thicker the foam, the harder it is to compress.

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Handbell Glove Care

How often should I wash my gloves? Gloves should be washed frequently—typically after every 2–3 hours of ringing or when they feel stiff, slick (from built-up skin oils), or are visibly soiled. Regular washing is crucial to prevent oil and dirt transfer to your bells.

What is the best way to machine wash the gloves? Machine washing is safe, provided you protect the gloves:

  • Always use the Delicate/Gentle cycle with cold water only.

  • Preparation is key: Fasten all velcro straps and place the gloves inside a mesh laundry bag (for delicates) before washing to protect the fabric, dots, and straps from the drum.

  • Use a mild laundry detergent.

Can I put my gloves in the dryer? No. Do NOT put the gloves in the dryer. High heat will cause cotton to shrink and can melt the plastic grip dots or damage the velcro. Air dry only. Gently reshape them and lay them flat or hang them up, keeping them away from direct sunlight or high heat.

Does hand washing offer any benefit? Yes. While machine washing is easiest, hand washing will always give your gloves a longer lifespan by reducing wear and abrasion.

How should I care for black cotton gloves? To preserve the deep black color, it is crucial to wash these gloves with like dark colors only (or by themselves). Use a detergent formulated for dark clothes, and avoid drying them in direct sunlight.

How should I treat stains on white cotton gloves? For visible soiling, pre-treat the stain with a mild stain remover. If you need to brighten the cotton, you can use a small amount of oxygen-based (non-chlorine) bleach in the wash water. To best protect any plastic dots or trim, use a diluted solution and rinse the gloves thoroughly immediately after washing.

How should I store my gloves? Ensure your gloves are 100% dry before storing them to prevent mold or mildew. Store them in a cool, dry place.